Customer Service Call Center Manager
3.
8 Cardiff-by-the-Sea, CA Cardiff-by-the-Sea, CA Full-time Full-time $65,477 - $80,000 a year $65,477 - $80,000 a year 9 days ago 9 days ago 9 days ago AZTEC COMPANY MISSION Aztec provides the highest quality adult basic education solutions, designed with the adult learner in mind.
The Aztec Learning System and the Aztec Continuum of Learning allow every student the opportunity to feel empowered by his or her education.
Aztec is committed to ensuring that NO student is left behind.
Job Description:
Do you thrive in a fast-paced environment where helping others makes a real difference? Are you passionate about financial literacy and building strong teams? We're seeking a dynamic and driven leader to manage our growing call center at iGrad, a leading provider of personalized financial coaching.
In this role, you'll be the heart and soul of our team, empowering both coaches and clients to achieve financial success.
Responsibilities:
Lead a team of talented financial coaches through coaching, mentoring, and performance management.
Foster a positive and supportive work environment that prioritizes growth and development.
Oversee day-to-day operations, ensuring efficient call flow and adherence to quality standards.
Analyze call data and metrics to identify trends and opportunities for improvement.
Collaborate with other departments to develop and implement new coaching programs and initiatives.
Recruit, onboard, and train new financial coaches.
Stay up-to-date on financial trends and regulations to ensure coaches provide accurate and timely information.
Champion our mission of improving financial well-being for individuals and families.
Qualifications:
Proven experience managing and leading a team in a call center environment.
Strong understanding of financial concepts and principles.
Excellent communication, interpersonal, and coaching skills.
Data-driven decision-maker with a focus on continuous improvement.
Ability to motivate and inspire others to achieve their best.
Passion for financial literacy and helping others improve their lives.
Experience with CRM systems and call center technology required.
Job Type:
Full-time Pay:
$65,477.
00 - $80,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Cardiff-by-the-Sea, CA 92007:
Relocate before starting work (Required) Work Location:
In person Do you thrive in a fast-paced environment where helping others makes a real difference? Are you passionate about financial literacy and building strong teams?.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Cardiff-by-the-Sea, CA Cardiff-by-the-Sea, CA Full-time Full-time $65,477 - $80,000 a year $65,477 - $80,000 a year 9 days ago 9 days ago 9 days ago AZTEC COMPANY MISSION Aztec provides the highest quality adult basic education solutions, designed with the adult learner in mind.
The Aztec Learning System and the Aztec Continuum of Learning allow every student the opportunity to feel empowered by his or her education.
Aztec is committed to ensuring that NO student is left behind.
Job Description:
Do you thrive in a fast-paced environment where helping others makes a real difference? Are you passionate about financial literacy and building strong teams? We're seeking a dynamic and driven leader to manage our growing call center at iGrad, a leading provider of personalized financial coaching.
In this role, you'll be the heart and soul of our team, empowering both coaches and clients to achieve financial success.
Responsibilities:
Lead a team of talented financial coaches through coaching, mentoring, and performance management.
Foster a positive and supportive work environment that prioritizes growth and development.
Oversee day-to-day operations, ensuring efficient call flow and adherence to quality standards.
Analyze call data and metrics to identify trends and opportunities for improvement.
Collaborate with other departments to develop and implement new coaching programs and initiatives.
Recruit, onboard, and train new financial coaches.
Stay up-to-date on financial trends and regulations to ensure coaches provide accurate and timely information.
Champion our mission of improving financial well-being for individuals and families.
Qualifications:
Proven experience managing and leading a team in a call center environment.
Strong understanding of financial concepts and principles.
Excellent communication, interpersonal, and coaching skills.
Data-driven decision-maker with a focus on continuous improvement.
Ability to motivate and inspire others to achieve their best.
Passion for financial literacy and helping others improve their lives.
Experience with CRM systems and call center technology required.
Job Type:
Full-time Pay:
$65,477.
00 - $80,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Cardiff-by-the-Sea, CA 92007:
Relocate before starting work (Required) Work Location:
In person Do you thrive in a fast-paced environment where helping others makes a real difference? Are you passionate about financial literacy and building strong teams?.
Estimated Salary: $20 to $28 per hour based on qualifications.
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